Jump Start Your Coaching Programme

With call centre attrition the highest of all industries – at 35-40%, the message is clear: more efforts are needed to improve agent engagement. Watch this 30-minute webinar to learn how Workforce Automation can engage employees by finding time for regular coaching.

• Difference between feedback and coaching, and other best practices
• Why consistent coaching is important for agent engagement
• How to accelerate coaching with workforce automation

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