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Proven Call Centre Automation.
Powerful Results.
Proven Call Centre Automation.
Powerful Results.
Featured Customer Stories
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Centrica Manages Remote Agents with Automation
“With Intradiem’s technology, we have delivered 20% more training sessions regularly than we had delivered prior to moving agents to a remote workforce. Keeping up with agent development and engagement is critical during these trying times. Intradiem makes it easier for us to manage agents while working from home.”
– Rohit Kohli, Head of Resource Planning, Centrica
![](https://intradiem.co.uk/wp-content/uploads/2020/08/customer-success-financial-300x292.png)
Fortune 500 Financial Services Company Leverages Existing Technology for Agent Development and Operational Efficiency
“The benefits to our culture were immediate – we were able to deliver eight thousand training sessions and harvest two thousand eight hundred training hours in the first three months. This normally would have required extensive off-phone time and additional full-time employees to achieve the same results.”
– VP, Global Head of Workforce Planning & Resource Optimisation
![](https://intradiem.co.uk/wp-content/uploads/2020/10/customer-stories-insurance-300x292.png)
Insurance Company Leverages Intelligent Automation Solutions
“Intradiem has been and will continue to be mission-critical technology for managing our contact centres – for the brick and mortar and virtual environments. The ability to monitor and act in real time is a game-changer for improving operational efficiency and employee engagement.”
– VP, Forecasting, WFM Analytics
![](https://intradiem.co.uk/wp-content/uploads/2020/10/customer-stories-healthcare-300x292.png)
Healthcare Company Improves Productivity and Engagement for Remote Agents
“Having technology that makes business adjustments consistently and in real time has had a significant impact on our ability to reduce operational cost without sacrificing agent satisfaction or customer experience.”
– VP, Contact Centre
![](https://intradiem.co.uk/wp-content/uploads/2022/06/customer-success-vm-300x292.png)