AI-Powered Technology for the Contact Centre and Back Office
Intelligent Automation Platform
Supports In-Centre and Remote Customer Service Teams
Intradiem Workforce Solutions
Contact Centre
Integrate seamlessly with ACD and WFM systems
Process time-sensitive data and take real time actions based on actual conditions
Back Office
Standardise back office data from legacy systems
Monitor activity and provide real-time insights to raise productivity and reduce costs
Driving Next-Level Performance
ACD and WFM systems produce reams of time-sensitive data. Only Intelligent Automation can process that data in real time and leverage it to drive productivity, agent engagement, and customer satisfaction
Business Impact Reporting
Leverage automation to track and report on contact centre savings.
Track Actual Savings As They Occur
Reduce Handle Time
Discover which uses cases drive the most value in reducing overall AHT: ACW, Hold Time, and Talk Time.
Decrease Shrinkage Costs
Find out what categories have the most financial impact: task management, break, lunch and adherence assist.
Improve Occupancy
Understand trends in occupancy improvement actions by category, business unit, and location.
