![Businessman,Working,On,Laptop,In,Office;,Light,Effect](http://intradiem.co.uk/wp-content/uploads/2021/09/solutions-hero.jpg)
AI-Powered Technology for the Contact Centre and Back Office
Intelligent Automation Platform
Supports In-Centre and Remote Customer Service Teams
Intradiem Workforce Solutions
Contact Centre
![](https://intradiem.co.uk/wp-content/uploads/2021/09/contact-center-300x121-1.png)
Integrate seamlessly with ACD and WFM systems
Process time-sensitive data and take real time actions based on actual conditions
Back Office
![](https://intradiem.co.uk/wp-content/uploads/2021/09/agent-ahderence_hero-300x121-1.png)
Standardise back office data from legacy systems
Monitor activity and provide real-time insights to raise productivity and reduce costs
Driving Next-Level Performance
ACD and WFM systems produce reams of time-sensitive data. Only Intelligent Automation can process that data in real time and leverage it to drive productivity, agent engagement, and customer satisfaction
![](https://intradiem.co.uk/wp-content/uploads/2021/09/real-time-ia-1024x462.png)
![](https://intradiem.co.uk/wp-content/uploads/2021/09/business-impact-reporting-150x150-1-150x150.png)
Business Impact Reporting
Leverage automation to track and report on contact centre savings.
Track Actual Savings As They Occur
![](https://intradiem.co.uk/wp-content/uploads/2021/02/hero-browser-main-dash-new-menu-uk-1024x831.png)
Reduce Handle Time
Discover which uses cases drive the most value in reducing overall AHT: ACW, Hold Time, and Talk Time.
![](https://intradiem.co.uk/wp-content/uploads/2020/02/efficiency-driver_handle-time.png)
Decrease Shrinkage Costs
Find out what categories have the most financial impact: task management, break, lunch and adherence assist.
![](https://intradiem.co.uk/wp-content/uploads/2020/02/efficiency-driver_shrinkage.png)
Improve Occupancy
Understand trends in occupancy improvement actions by category, business unit, and location.
![](https://intradiem.co.uk/wp-content/uploads/2020/02/efficiency-driver_occupancy.png)
![Client-Testimonial-Impact-Reporting-uk Client-Testimonial-Impact-Reporting-uk](https://intradiem.co.uk/wp-content/uploads/2021/02/g2-customer-quote-scott-uk3-450x250.png)