Reduce Attrition with Contact Centre Automation that Puts People First

Uncover, in real time, the untapped capacity in your contact centre to:

Deliver More Training

Automation finds time for agents to complete coaching and development sessions.

Automate Staffing Adjustments

Eliminate manual work and keep labor costs in check.

Improve Adherence

Save WFM manager time, keep agents on schedule, and reduce manual entry.

Streamline Call Handling

Monitor agent-state data and alert agents when pre-set thresholds are exceeded.

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Your best managers know what decisions to make to improve agent engagement and keep operations running smoothly. But people can’t process all of your contact centre data fast enough.

Intradiem works in real time to process massive volumes of data and take immediate action – based on rules you define.

Intelligent Automation: Satisfy customers by strengthening agent knowledge with dynamic training delivery

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Intradiem identifies time for development and seamlessly guides agents through their shift.

Slide – Head of Resource Planning, UK Utilities “With everyone at home, agents are more willing to accept VTO offers. They haven’t made the commute. For many, they have more time to help with distance learning and spend time with their kids. For the business - a huge win for cost savings.” Slide “We delivered 20% more training sessions last week than we had delivered prior to moving agents to a remote workforce with workforce automation. Keeping up with agent development and engagement is critical during these trying times.” – Director of WFM, Educational Technology Slide “Our business continuity planning started 3 years ago – with agents working remotely one day a week and also offered as an incentive for top performers. Moving to 100% virtual was seamless as we already had the infrastructure in place with workforce automation.” – Workforce Management Director, Healthcare How Customers Address Remote Workforce Challenges

A Stronger, More Flexible Workforce

The only call centre workforce automation solution that reduces operating costs by keeping agents productive, connected and engaged, no matter where they’re working.

See How

Proven Partnerships

Proven Use Cases

Intradiem Wins The Forum Partnership Award for Outstanding Virgin Media Customer Service

Amid a Global Labour Shortage, Intradiem helps Virgin Media reduce attrition rate by 7%, saving more than £3.4 mil in operational costs

Read The Press Release

Why Intradiem

Proven Cost Reduction
Save tens of millions annually
Live in 12 Weeks
SaaS-based platform and proven approach
Guaranteed Results
Strong and unique financial profile

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