Intradiem News


Press Releases and News Articles
Lessons from customer service: how automation and AI can support employee upskilling

Intelligent CXO | by Paul Milloy

How Automation Revolutionised Customer Experience at Virgin Media

Customer Experience Magazine | by Matt Rumins

Revolutionising Customer Service Capacity Planning with Advanced Technologies

Call Centre Management Association | by Paul Milloy

Intradiem Wins The Forum Partnership Award for Outstanding Virgin Media Customer Service
Intradiem Awarded UK Patent for Technology to Expand Data-Handling Capabilities
International Women’s Day: How women in tech are embracing equity

SheCanCode | Featuring Jen Lee

Data, AI and Automation Will Never Replace Humans. Fact
A New, More Balanced Approach to Managing Your Priorities in 2023
Filling Contact Centre Roles Used to Be Easy… Not Anymore
What Contact Centre Agents Are Looking For in Employers
Intradiem Appoints Haresh Gangwani as Managing Director, UK
How to Engage Remote Employees

By Kimberly Hiler, Chief People Officer at Intradiem

Intradiem Expands Integrations Library to Include Cloud, Chat, and CCaaS Capabilities
Jennifer Lee Assumes Chief Operating Officer Role at Intradiem

Contact Centre Industry Veteran Continues to Drive Success for Customers, Employees and Company

Intradiem Continues Strong UK Growth with Virgin Media and AXA Launches

UK-based EMEA leadership team expands to support continued global growth

CIBC Innovation Banking Provides $35 Million Debt Facility to Intradiem to Accelerate Growth

CIBC Innovation Banking is pleased to announce a debt facility of $35 million for Atlanta-based Intradiem, a leading provider of automation technology solutions for customer service teams

Optimising Technology to Solve New Customer Service Challenges

UK Forefront Executive Council

Retail Call Centres Get Smart With Intelligent Automation


Intradiem Releases New Staffing Use Case

AI-powered tool optimises staff levels while controlling costs and protecting service levels

As the Nature of Offices Change, Chief People Officers Explore Creating “People-First” Culture


Foster Innovation By Prioritising People

Employees treated with respect and dignity will respond with loyalty and a deeper commitment

Kimberly Hiler Joins Intradiem as Chief People Officer

Seasoned Professional Adds a New Dimension to Intradiem’s “People-First” Approach

Contact Centre Absenteeism: More Flexibility Is The Cure
Is It Safe To Go Back To The Contact Centre Now?
UK Forefront Executive Council discusses “New Horizons in Customer Service”
Contact Centre 2.0: A Better Normal
How to Keep Your Remote Agents Engaged
Contact Center 2.0: A Better Normal
Head in the Clouds: Identifying the Missing Components in the Cloud Migration Journey of Call Centers
The Role Of The Contact Centre Manager Reinvented


How to Keep Your Remote Agents Engaged
Intradiem’s New Attended-RPA Solution Automates Repetitive Tasks to Dramatically Reduce Costs

New Solution Boosts Agent Productivity and Improves Customer Experiences

Intradiem’s Intelligent Automation Solutions Now Available through Avaya Select Product Program
5 Trends Driving the Future of Customer Service in 2021 and Beyond
Intradiem and SKWeston & Company Announce Contact Center Automation Partnership

Alliance Broadens SKWeston’s Portfolio with a Unique and In Demand Contact Center Automation Solution

Intradiem CEO names the age-old customer service problem that’s gotten worse as agents WFH


The Human Touch Has Huge Value in a Global Crisis

Smart Customer Service

Why We Need to Stop Saying the Call Center Is Dead

Customer Magazine

Exploring the Value of the Human Touch in a Global Crisis

Call Center Times

Matt McConnell of Intradiem: How We Plan to Rebuild in The Post COVID Economy

Authority Magazine

The Key to Enhancing Contact Center Operations in the Shift Towards Remote Models

Smart Customer Service

Intradiem’s Work from Home Contact Center Solution Usage Soars 

Demand driven by the heightened need for a solution to help organisations manage an increasingly remote service delivery workforce. 

Business Continuity for Your Contact Center Workforce

Call Center Times

Intradiem Announces Partner Program

Company’s Global Alliance Ecosystem Expands Reach with Workforce Automation

The Top Healthcare Insurance Companies Use Intradiem to Reduce Cost

Improved Efficiency, Employee Engagement and Customer Experience Pays Off for Providers

Intradiem Launches Forefront World Tour

Industry Leaders to Share How Transforming Contact Centers Pays Off

Workforce Automation Pays Off for Contact Center Leaders in 2019

Intradiem Celebrates Fourth Consecutive Year of Record Growth

Coaching Automated: Improving Agent Engagement Pays Off

Contact Center Pipeline

Intradiem Adds New Enhanced Coaching Capabilities to Workforce Automation Platform

Real-Time Agent Development Pays Off with Improved Engagement and Significant Cost Savings

Intradiem Launches New Savings Guarantee with Workforce Automation Platform

Real-Time Capabilities Pay Off by Improving Efficiency, Agent Engagement, and Customer Experience

Leadership – and Thinking Differently – in the Contact Center Industry

Contact Center Pipeline

Workforce Automation: The Strategic Savings Solution

Contact Center Pipeline

Intradiem Reaches Record Savings Delivered to Customers

Workforce Automation Drives Significant Value with Real-Time Capabilities on Agent Engagement, Customer Experience and Efficiency.

Intradiem Releases Third Generation – Workforce Automation Platform

Scalable, Secure Platform to Process High Volumes of Real-Time Contact Center Data

Intradiem Takes the Automation Movement on the Road with Fall Forefront Tour

Five New Forefront Events Added for U.S. and Canada

Executive Interview with Matt McConnell, CEO of Intradiem

Contact Center Pipeline

Five Unique Ways Call Centers Use Automation to Improve Customer Experience


Call Center Leaders Continue to Invest in Contact Center Automation

Real-Time Capabilities Improve Efficiency, Agent Engagement and CX

Boost Morale by Giving Every Contact Center Agent an Automated Manager


Matt McConnell Selected as Keynote Speaker for the 2019 ATDC Startup Showcase

A program of the Georgia Institute of Technology

The Key to Improving Contact Center Efficiency


The Trifecta in Call Center Metrics


8 Questions to Consider when Evaluating Contact Center RPA


Intradiem Contact Center Automation Innovator Award Recipient Announced

Recognized for leading with automation to achieve new levels of contact center service delivery

Intradiem Earns ISO 27001 Certification and SOC 2 Type II Attestation

Contact Center Automation Provider Meets Stringent Security Management Standards

Intradiem Named Finalist For 2019 UK National Innovation Awards

Directors' Club United Kingdom

Contact Center Leaders to Convene in Scottsdale, AZ.

Discussion to cover trends, challenges and robotic process automation (RPA)

2019 Trend Watch: Call Center Automation


Intradiem Celebrates Third Consecutive Year of Record Growth

Customer and product momentum deliver outstanding milestone achievements in 2018

Intradiem First to Power One Billion Automated Actions Per Year

Breakthrough SaaS technology speeds efficiency and increased saving for large enterprise call centers.

Intradiem Continues to See Rapid Customer Adoption and Growth

Customer success, unique technology and customer community reinforce market dominance.

Intradiem Announces Partnership with AXA

Global Insurance Brand Modernizes Contact Centre to Exceed Clients’ Needs

Intradiem Posts Record Growth in 2017

Momentum Fueled by Enterprise Contact Center Adoption of Real-time Automation

Intradiem & NICE Announce Technology Partnership to Provide Real-time Intraday Automation

Intradiem Joins NICE inContact DEVone Developer Program with an Intraday Automation Platform Now Available in CXexchange Marketplace

Intradiem Honored as a 2017 Atlanta Workplace Achiever

Intradiem awarded by The Atlanta Journal-Constitution with a Top Workplaces, Workplace Achiever honor

Intradiem Posts Record Growth in 2016

Intradiem Posts Record Growth in 2016

Forefront Tour Stops in Atlanta

Forefront is a series of exclusive events convening the best minds in workforce and operations management who are defining the future of the industry.

Intradiem Posts Record Growth In First Quarter

Large organizations continue to trust Intradiem with their Intraday Automation initiatives

Workforce Management’s Change Imperative

Visionary white paper by DMG Consulting calls for revolutionary workforce model changes.