Our Leadership

Our Leadership

Meet our UK team and senior leaders. These innovators are bound by a revolutionary spirit, and they’re passionate about making a positive, lasting difference on how to better serve customers.

United Kingdom Team

Paul Milloy
UK Executive Council Chair

Matt Rumins
European Head of Customer Success

David Marshall
Regional Lead – EMEA

Anupriya Srivastav
Senior Tech Support

Senior Leadership

Matt McConnell

Chief Executive Officer

Matt is Chairman and CEO of Intradiem. Matt founded Intradiem with a vision of reinventing customer service using automation and artificial intelligence. Today, Intradiem is the leading provider of Intelligent Automation solutions for customer service teams. He graduated from Georgia Institute of Technology with a Bachelor of Science degree in Industrial and Systems Engineering.

Jennifer Lee

Chief Operating Officer

Jennifer has 20 years’ experience in the contact centre industry with more than 15 years as a people leader. Throughout her career, Jennifer has served in a variety of roles in the contact centre space, including operations, quality, workforce management, and client services. As Chief Operating Officer, Jennifer leads Intradiem’s Product Management, Product Marketing, Marketing, and Customer Success teams. Prior to this role, Jennifer has served as Chief Strategy Officer and has led the Customer Success organisation.

Bryan Jones

Chief Financial Officer

Bryan is the Chief Financial Officer at Intradiem. He started with the company in 2015 and has most recently served as Intradiem’s Vice President of Financial Planning & Analysis. His expertise in corporate finance is backed by nearly 30 years of experience in various finance roles including: financial forecasting and analysis; investor relations; as well as mergers and acquisitions. Bryan brings a diverse industry background to the company. He holds a Masters of Business Administration from the Robinson School of Business at Georgia State University and a Bachelors of Finance from Auburn University.

Kevin Wilson

Chief Technology Officer

In his role of Chief Technology Officer, Kevin is responsible for product architecture, development, quality and sustaining engineering, as well as development and security operations. Kevin was Vice President of Operations before moving to his current role. Prior to joining Intradiem, he served as the Chief Technology Officer at Teltronics, a communications company providing mission critical switching and ACD systems. Kevin brings over 20 years of call centre technologies and telecom experience to Intradiem. Kevin has a Bachelor of Science in Electrical Engineering from Coventry University in England.

Kim Hiler

Chief People Officer

In Kim Hiler’s role as Intradiem’s Chief People Officer, she leads the people strategy and execution for Intradiem. Kim brings more than 20 years of experience as a successful leader of key growth initiatives in HR and employee culture for World 50, Fiserv, and TRX. She has led initiatives in employee benefits, compensation, employee programs, employee relations, talent acquisition, and talent management.

Kim holds a Master of Business Administration from the University of Delaware and a Bachelor of Arts in Labor and Industrial Relations from The Pennsylvania State University.

Tom Russell

Chief Marketing Officer

As the Chief Marketing Officer, Tom oversees the brand strategy for Intradiem. He has over 25 years of experience in marketing across a broad range of B2B and B2C companies, including prior leadership roles at Everspring Inc., 1800Flowers.com, Orbitz Worldwide, OfficeMax, Vista Technology, Installshield Software, and Platinum Technology. Tom holds a Bachelor’s Degree in Business Administration from the University of Notre Dame and a Master’s Degree in Business Administration from Northwestern University’s J.L. Kellogg School of Graduate Management.

Haresh Gangwani

Executive Vice President, Global Alliances and Managing Director, UK

Haresh assumes overall responsibility for Intradiem’s UK sales and business development operations. He will also continue to lead Intradiem’s global alliance strategy, building partnerships and enabling new partners’ implementations of Intradiem solutions. Prior to Intradiem, he co-founded and was CEO of Bolstra, a Customer Success management platform company. Haresh also spent 15 years at Aprimo, Inc. in roles ranging from Product Strategy, Business Development to Strategic Alliances. A constant evangelist for agent engagement and customer experience, Haresh is passionate about helping contact centre organisations improve efficiencies, while also delivering the best possible experiences for their employees and customers. He holds a Masters of Business Administration and a Bachelors of Computer Information Systems from the University of Indianapolis.

Michael Jarus

Chief Architect

As Chief Architect, Michael Jarus leads Intradiem’s architecture and design team. With 25 years of experience in architectural engineering, Michael Jarus is responsible for creating the future technical vision for the company and aligning the technical roadmap to the product roadmap. His expertise includes Artificial Intelligence, Business Intelligence, Data Structures, Distributed Systems, Computer Modeling and Simulation. Michael holds a Bachelor of Science in Decision Sciences / Quantitative Business Methods from Georgia State University.

Chris Busbee

Vice President of Product Management

As Vice President of Product Management, Chris Busbee is responsible for leading Intradiem product initiatives, including its next generation rules engine and applications geared toward agent development and empowerment. He has over 10 years of leadership experience in product development and marketing roles for organisations offering unique SaaS solutions. Chris has a successful track record of generating brand awareness, market penetration, and adoption for new products in the enterprise software space. Chris holds a Master of Business Administration from Central Florida University and a Bachelor of Science in Mathematics and Physics from Vanderbilt University.