Use Real-Time Automation To Handle Costly Adherence Issues
Health Insurer Reports 1% Adherence Improvement, Telecom Shaves 4 Seconds from Average Handle Time
What if you could relieve your team from the manual tasks of monitoring and adjusting for adherence?
How much time does your workforce management (WFM) team spend on adherence exceptions?
What if 100% of adherence exceptions were handled as they occur, rather than after the fact?
Today, with Intradiem, leading contact centers use real-time automation to solve common adherence challenges and improve productivity. Agents appreciate the reminders to stay in compliance.
How it works:
24/7 monitoring of real-time data points, including agent state
Real-time alerts help agents stay on schedule and meet performance goals
Productivity improvements lead to millions of dollars in annualized savings for each company and benefit employee satisfaction
