BOOSTS TRAINING VELOCITY USING REAL-TIME AUTOMATION

What if you could deliver agent training in less than half the time it takes today?

• Are you able to deliver training in a timely manner?
• How do you currently communicate service or equipment updates with agents at vended partners?
• Do agents feel they get the training they need?

This leading telecom increased training velocity by 600%. Now, the WFM team trains all 20,000 agents. On time. Every time.

• Using real-time deliveries, training content is dynamically presented to agents during
  available time
• 97% of agents say real-time automated training helps them do their jobs better
• 45 minutes per agent per month moved from shrinkage
• 3.7% agent cost reduction totaling $2M in annual savings

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TAKE COST OUT OF YOUR BUSINESS WITH REAL-TIME AUTOMATION