How to Keep Your Remote Agents Engaged
In 2020 BP (Before Pandemic), contact centre agents typically spent their days navigating between upset customers and harried supervisors. Stress...
Workforce Automation
for Back Office Teams
Supports On-Site and Remote Back Office Teams
Improving Back Office Productivity
Proven AI-based technology helps maintain back office productivity by automatically detecting drags on performance and sending real time prompts to help get things back on track. Whether on-premises or working remotely, employees feel consistently supported, and supervisors stay consistently informed.
Idle Time
Monitors mouse and keyboard activity to detect idle time and delivers real-time desktop prompts with offers of assistance.
Unauthorised Activity
Sends real time desktop reminders or offers of assistance when employees spend too much time in non-work applications.
Handle Time
Tracks time spent on specific tasks to detect excessive handle time and alert employees and supervisors to resolve problems.
Real Time Insight
Creates data-driven rules to monitor activity and alert associates when threats to productivity arise.
Real Time Responsiveness
Helps service leaders make adjustments and drive productivity on the fly.
Related Posts
How to Keep Your Remote Agents Engaged - In 2020 BP (Before Pandemic), contact centre agents typically spent their days navigating between upset customers and harried supervisors. Stress was often high but the supporting structures of office and colleagues in proximity usually made it manageable. Then the pandemic sent agents home to work, cutting off those vital support structures. The good news is… Start Real Time Savings
Power and flexibility to modernise your contact centre and create a lasting impact for your business.