Contact Centre Operations: Leveraging Automation to Improve Agent Engagement

Contact centre operations leaders are being asked to reduce cost at unprecedented rates – but without sacrificing the agent or the customer experience. Many centre leaders have already exhausted all options to reengineer processes to gain efficiency. Relying on manual processes is costing your centre – and your business – the opportunity to meet both agent and customer expectations. Download the report to find out how Operations leaders can use contact centre automation to improve the agent experience.