Intradiem Expands Integrations Library to Include Cloud, Chat, and CCaaS Capabilities
Atlanta-USA, 16 June, 2022 — Intradiem, the leading provider of Intelligent Automation solutions for contact centre and back-office teams, announces the release of new integrations for Genesys Cloud CX and LivePerson Messaging.
In the wake of the pandemic, customer service organisations are shifting their contact centre technology stacks to more flexible, cloud-based systems. In response, Intradiem is expanding its library of provider integrations, which enables more contact centres to leverage Intelligent Automation to improve centre efficiency, agent engagement, and end-customer experiences.
“The availability of cloud-based systems helped countless organisations maintain remote customer service operations during the pandemic,” said Jennifer Lee, Chief Operations Officer at Intradiem. “As a cloud-native software provider, Intradiem is uniquely positioned to help them achieve long-term success in the cloud.”
In addition to GenesysCloud CX and LivePerson Messaging, the company released integrations to Alvaria Via workforce management (WFM) and plans to release several more in 2022 including Five9 Automatic Call Distributor (ACD), Calabrio WFM, Twilio ACD, and Alvaria Via ACD.
“Our customers are moving to the Cloud, and we will be there to help them succeed,” said Chris Busbee, Intradiem’s Vice President of Product Management. “Our expanding library of Cloud, Chat, and CCaaS-compatible integrations will streamline their transition to more efficient and more productive customer service operations.”
For more information, visit: www.intradiem.co.uk.
About Intradiem
Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Patented AI-powered technology processes the massive quantity of data generated by contact centres and back offices and takes immediate action to support both in-centre and remote teams. Customers can count on an investment return of at least 2X in the first year and 3-5X in subsequent years. This year, Intradiem’s customers will save more than £75 million.