Centrica Manages Remote Agents with Automation

“With Intradiem’s technology, we have delivered 20% more training sessions regularly than we had delivered prior to moving agents to a remote workforce. Keeping up with agent development and engagement is critical during these trying times. Intradiem makes it easier for us to manage agents while working from home.”

– Rohit Kohli, Head of Resource Planning, Centrica

Fortune 500 Financial Services Company Leverages Existing Technology for Agent Development and Operational Efficiency

“The benefits to our culture were immediate – we were able to deliver eight thousand training sessions and harvest two thousand eight hundred training hours in the first three months. This normally would have required extensive off-phone time and additional full-time employees to achieve the same results.”  

– VP, Global Head of Workforce Planning & Resource Optimisation 

Insurance Company Leverages Intelligent Automation Solutions 

“Intradiem has been and will continue to be mission-critical technology for managing our contact centres – for the brick and mortar and virtual environments. The ability to monitor and act in real time is a game-changer for improving operational efficiency and employee engagement.”  

– VP, Forecasting, WFM Analytics

Healthcare Company Improves Productivity and Engagement for Remote Agents

“Having technology that makes business adjustments consistently and in real time has had a significant impact on our ability to reduce operational cost without sacrificing agent satisfaction or customer experience.”  

– VP, Contact Centre

Virgin Media Drives Success with Intelligent Automation 

Increased reliance on automation in the contact centre is not an option; it’s a strategic imperative. Customer service delivery is evolving rapidly to satisfy new market demands, and automation is driving that evolution.